FAQs
❓ Frequently Asked Questions (FAQs) – Vestopp.Shop
Welcome to the Vestopp.Shop FAQs section! We’re here to answer all your questions about shopping with us. If you don’t find what you’re looking for, feel free to contact us anytime.
📞 Call/WhatsApp: +91 7046268037
📧 Email: helpdesk@vestopp.shop
🛍️ Ordering & Payments
1. How can I place an order?
Ordering is easy!
Browse our collection, choose your item and size, click “Add to Cart,” and complete your purchase through checkout.
2. What payment methods do you accept?
We accept:
✔️ UPI (Google Pay, PhonePe, Paytm, etc.)
✔️ Credit/Debit Cards (Visa, Mastercard, RuPay)
✔️ Net Banking
✔️ Cash on Delivery (COD)
3. Can I cancel or modify my order after placing it?
Yes, you can cancel or modify your order within 24 hours of placing it. Once shipped, changes are not possible.
🚚 Shipping & Delivery
4. Do you charge for shipping?
No! Shipping is 100% FREE on all orders — no minimum order value required.
5. How long does delivery take?
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Metro Cities & Major Locations: 5–10 business days
-
Other Cities & Towns: 7–15 business days
-
Remote Areas: Delivery time may vary depending on your location
6. How can I track my order?
Once your order is shipped, you will receive a tracking number via WhatsApp, SMS, or Email.
Use it on our Track My Order page for real-time updates.
🔄 Returns & Exchanges
7. What is your return policy?
You can request a return within 24 hours of delivery if the product is:
✅ Unused & Unwashed
✅ In original condition with tags
❌ Not a final sale or custom-made item
8. How do I request a return or exchange?
Contact us with your order details:
📞 Phone/WhatsApp: +91 7046268037
📧 Email: helpdesk@vestopp.shop
Our team will guide you through the process.
9. When will I receive my refund?
Once we receive and inspect the returned item, your refund will be processed within 5–7 business days.
📦 Product & Sizing
10. How do I choose the right size?
Every product page includes a detailed size chart. Still unsure? Contact us for personalized sizing help.
11. Are the product images accurate?
Yes, we strive for accuracy. However, slight color differences may occur due to lighting or screen settings.
12. Do you restock sold-out items?
Absolutely! Keep an eye on our website or follow us on social media for restock updates.
📲 Contact & Support
13. How can I contact customer support?
📞 Phone/WhatsApp: +91 7046268037
📧 Email: helpdesk@vestopp.shop
14. What are your customer support hours?
🕘 Monday – Saturday: 9 AM – 10 PM
🕚 Sunday: 10 AM – 7 PM
We hope this FAQ section answers your questions. If not, feel free to contact us — we’re happy to help!
🛍️ Vestopp.Shop – Your Style, Our Passion! ✨